Refunds and Exchanges

100% CUSTOMER SATISFACTION GUARANTEE

If you are concerned about any aspect of this product in any way, or if the product arrived defective or damaged, please email hello@lunanectar.com with a note within 30 days of purchase and we will provide a replacement product. We take all inquiries and feedback with open arms.

REFUNDS/EXCHANGES

If in any case this product is just not your vibe (very sorry!), we can issue either an exchange, or a full refund minus the shipping fee for product returned to us in original packaging with a receipt/proof of purchase. Our policy is to email us with a note of your concern within 30 days of purchase.

For exchanges, please send us a photo of your issue. Once inspected, we will let you know if an exchange has been approved.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, minus the shipping fee. A credit will be applied to your credit card or original method of payment.

For any shipment-related delivery issues, our policy is 60 day period for us to track down your order before issuing a refund.

SHIPPING

To return your product, please contact us at hello@lunanectar.com.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

LATE OR MISSING REFUNDS

If you haven’t received a refund yet, first check your bank account. If it still missing, please contact your credit card company, as it may take some time before your refund is officially posted.

If you are still missing your refund, please  contact your bank. There is often some processing time before a refund is posted.

If you’ve have gone through these steps and you still have not received your refund yet, please contact us at hello@lunanectar.com.